#90 - Fed Ex Technology Noose

I have a niece -in-law that used to work for UPS. Upon hearing that someone in the family (who will remain nameless) used Fed Ex for moving something, her outspoken response was "Don't use Fed Ex, they screw ya". Well we all laughed and she has since moved on to a different employer. I however got the Fed Ex screwing the past week. The evidence:

I had a big order of PCs last week. I found my best deal and it was from a distributor that has a large warehouse in Pennsylvania. This is usually a couple of day transport after the order is placed. Now my distributor lets me go on line and see where the order is in his system and has links to track the packages with the carrier of their choice (they pick up the freight for large orders). This year its Fed Ex ground. So I track the packages and all but one (out of 10) show up on my doorstep on time). But wait one is missing where is it? Tracking shows it went from PA to Charlotte (right past Covington), to some unknown town in Texas. So I call Fed Ex and ask what my package is doing in Texas. Their response was oops sorry it went to the wrong place. Ok I say, everyone makes mistakes. When will I see the package. In 3 days is their response. I said WAIT you are Fed Ex. You screwed up, why can't I get it tomorrow? Well this is Fed Ex Ground we can't get it to you overnight. They said they would look into it and see what they could do. Bottom line is I didn't see the package for 3 days. Lip service, customer service even when they screw up.

This week as I am looking for some critical customer supplies I see another problem. Four boxes shipped from PA last Wednesday. I still don't have the packages, so where are they? Checking the distributors site I see good old Fed Ex has them. According to Fed Ex tracking they were in Salem, VA on Friday and should have been delivered then. Didn't happen. Monday they were in Salem, VA and should have been delivered yesterday. Didn't happen. I call wonderful Fed Ex customer support. Where are my packages? Well they are on the truck for delivery. Well that didn't happen. They claim they don't know why they weren't delivered. I have some sinking feeling that they have overloaded their driver and for 2 days (Friday and Monday) he didn't have time to deliver to me since I'm on the end of route.

So as my niece said don't use Fed Ex, they Screw Ya....